SERVER TRAINING COURSES + CERTIFICATIONS
Servers Excellence server training courses are all in-person, in a restaurant setting, to provide the most effective hands-on training, development and support. Breakfast is included in our training courses.
Our training courses support beginner to experienced hospitality workers, who will gain extensive operational knowledge, specialized training, tools, and performance techniques that focus on excellence at every step of service.
-
L1 BEGINNER SERVER COURSE + CERTIFICATION
TWO DAY IN- PERSON TRAINING COURSE COVERS THE FOLLOWING:
Server role responsibilities and expectations
Hospitality terminology
Safety in the workplace and guest safety
Guest reservations
Pre-shift preparation
Shift and post-shift duties and team support
How to read guest cues
Guest service excellence
Tray training
Glassware and dishware training
Table service excellence
Selling techniques
Steps of service
Payment processes and gratuity
Scenario based server role-playing and section training
Trainer evaluations + online certification test.
-
L2 INTERMEDIATE SERVER COURSE
LAUNCHING IN SPRING 2024!
Our L2 Intermediate Training Course is the next step in achieving guest service excellence, through our hands on training approach.
This course will be ideal for experienced servers who are looking to fine tune their skills and further develop their guest service experience, to achieve more role responsibility and success.
TESTIMONIAL
L1 Server Trainee Graduate - 2023