TEAM TRAINING FOR RESTAURANTS + HOSPITALITY BUSINESSES
It’s time to level up your service standards and guest experience, to achieve your business objectives. Our team is available across Canada, and our Hospitality trainers have global experience from every hospitality category.
We’re a fresh set of expert eyes, and we take a hands on strategic approach to elevating your service experience.
Better Service. Happier Guests. Better Business.
ready to level up your service?
Here are a few ways we can help.
-
Service evaluations
Let’s determine how your team is actually performing and eliminate assumption.
It all begins with asking questions, reviewing feedback, and evaluating the existing service experience. We collect a variety of valuable data that we analyze to provide recommendations for achieving improved service levels.
This is the first step to achieving better service!
-
Training program development
We’ve supported small to large scale franchises across Canada.
We will develop a training program that aligns with your business objectives, processes, seasonal business, team size, operational hierarchy, and guest service experience.
We will be there to ensure a smooth training program roll-out with hands-on support.
-
HOSPITALITY STAFF TRAINING
Our team of hospitality expert trainers can lead the team training in-person, while simultaneously supporting management with a training program roll-out.
We are an extension of your leadership team, here to support you in achieving improved guest service standards, team development and staff retention. We can work with you to establish KPI’s for ongoing team training and development.
-
Management Training
The transition from service team to leadership can be challenging, and requires thorough training and development to ensure leadership success.
Our Management training is ideal for teams and individuals who are moving into a supervisory, management or executive management position, looking to gain soft skills and technical training to enhance their success.